When we picked our dog up after boarding for 11 days she was sick with a cough and diarhea (she is fully immunized and we sent her own food). The kennel also lost her retractable leash and was unwilling to take any responsibility. When I called to discuss the above issues the owner called me a liar and hung the phone up. When I called back she hung the phone up again. She was so unprofessional I can only imagine the rest of way her business is run. I will be taking my dog to the vet later today--adding additonal costs to this bad experience.