You know when I rate someone poor, it was after a few attempts to resolve things. I called and they do not pick up. I am having a hard time with that when the front desk person hardly has any walk-ins. I couldn't leave them a voicemail so, I had to leave it in some other random department. They take a few days to call you back. When they do, they give you misinformation and tell you to come in. What a waste of time. Let people know if they qualify first! When I arrived, the front desk person and other employees are encouraging me to come back after filling out about 8 pieces of paper. I'm confused. Do you want me to come in or not? It's like they don't want you in their lobby because its extra work. Then, when they review your paperwork, they only serve a very small segment of the population. It's time that another agency handles legal aid in Broward County. With all the funding they get, combined with their attitude, they should be doing more. Please yank their funding. They don't deserve it!