DO NOT ever go to this agent. He and his assistant are not customer service focused and very condescending. They are a complete scourge to the neighborhood. I dealt with him a few years back and found him slightly sarcastic, but I thought that might be just my perception. I was willing to give him another chance when my spouse needed tags. From the moment my husband walked into the office he did not like the atmosphere. When I called to get clarity, because my husband had to get to work. Nickens actually asked me to get the information from my husband. Which was a total insult considering that I really wanted to receive clarity since we were cutting it close and our temporary tags were about to expire. In my husbands words,The are extremely unprofessional. Bottom line...If you want to be treated with respect, I suggest you find another agency.