I called and was told by Ken that I would have a technician out between 11 and 2. A few minutes later I received a message on my phone stating that they do not repair microwaves and that my appointment had been cancelled. I called back to confirm that my credit card was not going to be charged ( this company requires a cc to hold the appointment). Talked with another rep. and she told me that they do work on microwaves, but if they do not have anyone in the area who knows what they are doing, then they don't have a microwave tech available for this area. I may try to use this company again for another appliance, just because everyone was polite. But, I just wish they'd had their act together when I called, I was so excited about the same day service I thought I was going to receive : (