Order flowers for Valentines day. Ordered featherseasonal01 by phone referencing their website page for it. Item was delivered in a ceramic vase that was cracked from the top to about 2 inches down the side on the mold seam from manufacture. When completely filled, the vase leaked from the crack.

Jefferson's had the recipient bring the arrangement back to the store and told him they didn't know what had been delivered to him. (Mind you, I sent them pictures of the cracked vase and the item was ordered in reference from their website.) And I could have sent them pictures of the entire arrangement if they had asked me for them. They had my phone number and had me on Facebook chat from where I alerted them to the problem. They simply failed to ask. They also failed to document their own orders - no recipe, no picture, no nothing in-house for them to reference back to.

While the recipient was waiting, they replaced the stylish, dimpled vase with an ugly straight sided pot I would expect to see a funeral plant in. He was told they didn't have any more of the nice vases at the store, only in the warehouse. They simply unceremoniously popped his arrangement out of the cracked vase and squished it into a pot it wasn't designed for. The result leaves MUCH to be desired. I'm actually ashamed of how the result looks from the pictures the recipient has sent me.

I chatted with Michael Glenn and he reported that he saw the substitution that had been made for the cracked vase and he thought it was acceptable. Apparently has taste level needs a tune-up. When challenged on his taste level and the ugly pot being an acceptable solution, he got huffy and unprofessional.

So now the recipient is the proud owner of a modern arrangement (it was a nice enough selection of florals, nothing exceptional but nice) in an ugly funeral vase/orchid pot.
Not the experience I expect from a $95 (w/ tax and delivery) order.