I've worked with the Budget in NRH,TX for years and always have a great experience. This morning I called the budget in N.GP,TX and found the opposite. First, when they answered the phone, they were still talking to someone else, and I had to wait a moment for them to say hello. Then they told me that they couldn't pick me up even though I was less than 3 miles away (NRH always came to get me). Next he said that they didn't have any small cars, only luxury and SUVs. NRH would give me a free upgrade to these when nothing else was available, at insurance rates. This location said they don't work with insurance companies! When I thanked him for his time, he did not thank me for calling or even say goodbye, he just hung up on me. I'd stay away from this location (1110 N Hwy 360) at all costs. It will be worth the drive to go to another location.