Absolutely terrible grooming service experience. We were told they were busy when we brought our dog in and it would be 4 hours but they would call us. We were fine with that.... 6 hours later, we still hadn't received a call so we just drove back up to get him. We just figured maybe they forgot to call. Not only had they forgotten to call but they had completely forgotten about him in the cage for the entire 6 hours. He had nothing done. We just took him with us and left. They were super irresponsible and we will not be going back to say the least.

I took my long haired cat here to get groomed and they told me she'd be done within 4 hrs. 4 hrs after I dropped her off they called me to tell me that she had died. I was heartbroken. I went down there to see her one last time, and called petsmart headquarters to report a claim. Many of my friends told me that protocol was broken and the manager at the grooming station, who was responsible for her well-being, put my cat in the heating kennel and went home for the day. they found her dead an hour later. I had to keep pushing them to get answers until they finally called. Most of the managers were rude to me, except for the head of retail. The store sent her to Rollins to get a full necropsy, and Banfield said the report noted she had brain swelling from a parasite that they could not find. (if there was enough to kill her, how could they not find it? didn't add up) Thinking I was at a dead end I decided to have my cat cremated. Not long after I got her remains back, Banfield called me to say that there wasn't enough swelling to actually harm the cat, and refused to give me any other details. To me, this seems like they were doing what they could to cover up the mistreatment. I had to pull it out of the managers that, yes, the cat was left in the kennel for an hour because her care taker had gone home. This is completely unacceptable. Petsmart headquarters never called me back with their findings, as they promised. I want justice for my poor baby girl. she didn't have to die. I refuse to go back to petsmart as long as I'm alive.DO NOT GET YOUR FURBABY GROOMED HERE!

Aimee in grooming does an awesome job. My dog has bonded with her and she loves him too.

So glad we found her because our dog used to hate to be groomed before her and now he likes it.

OMG…. Never take your dogs to get groomed at this petsmart on Skibo road. The customer service is very unprofessional (I was very shocked at how rude the grooming ladies were). To make matters worse, they did a horrible job grooming my dog.. I am not going to be too repetitive… the reviews below said it all. There is another petsmart 4721 Ramesy Street. I took my dog their after being mistreated at the petsmart on Skibo road. The ladies at Ramesy street were a lot more professional. Oh yeah, the grooming stations were also not cleaned and appeared to be unsanitary.

Have been a shopper for several years now. Love the fish and aquatic selection. Staff is helpful and eager to assist.Matt