From the initial call with Mike to the completion of my tire repair with Eli I received five star customer service. This is always consistent with the service I have received in the past.

I have been their customer for an year now. They can not even perform simple tire balancing in one visit. I had to take my car from very busy schedule and theymade me wait for three hoursfor simple 6 months rotation and balancing service. The sales rep told me the car Iis fixed and good to go which I found Iit after a week on freeway that car has gone worst than before on front wheels. I called in on next staurday to get it fixed quickly. The rep named mike tells me that he can not look at my car before t hours.and told me its my fault that I am calling him on a busy saturday and told me to bring it on next saturday or durig the week. I am really disappointed at them....first they do a bad job, and instead of realizing it they treat you as it was your fault.....yes now I realize that it was a mistake to go there at the first place!!!!!

I have been a happy customer for 20 Years and have spend thousands of $$ with them. Then they changed the management, or something changed. The end result is that after my last visit I was so disappointed that I decided to tell it to others.

Here is the story so judge yourself:

I had a Nail in front tire (should be no biggie) ? well ?

Big-O rep: We cannot fix your tire! OK, how about a new one?

Big-O: You will need two (2) new tires! What ??

Please just use my Spare tire (full size) for now while I decide if to buy 2 new tires.

Big-O, here is your bill !!

$20 !!!!!!!! for unscrewing one and screwing another tire on !!

They will not see me again!

I was recommended to the Dublin Big-O Tires by an associate of mine. The recommendation was right on the mark. I found their associates to be professional and courteous; the pricing has been very reasonable. It is a pleasure to work with Dublin Big-O as they so clearly go out of their way to provide superb customer service.

Any one can sell you a tire, or advertise about customer service. These guys, especially "Danny" are all about getting it right. They sell and service the old fashioned way. They truly care, and get it right. Price is always a factor, but they also have good prices too!