All went well with the rental process. I am waiting to hear back if my prescription sunglasses were found. My frustration is that a customer cannot get through to a person at the counter in the airport. If someone would have picked up the phone, or at least returned my call the same day, I'm certain someone at the Des Moines counter could have easily retrieved my sunglasses before the car went out again. Simple as that. I will acknowledge that someone is trying to help me locate my sunglasses...waiting to hear back.