Daughter had an appointment @ 11:50. Arrive at 11:50. Was told my appointment was at 11:40 and she could not be seen because we were late. The policy I signed when she first started going here stated that if you were over 10 minutes late you may have to be rescheduled. Even if you go by there policy we were within the time limit. Not to mention the fact that my daughter has been ill for 2 weeks this was a follow up to see if she is improving. No better. We've seen this physician twice in the last 2 week and been in the emergency room once. They have no concern for her well being. We'll be finding a new physician.