Took some items in for them to embroider some comapny clothing for me. The young lady up front was nice, and the lady came from the back to help me as well. I got a timely sample later to approve, and I've been happy with the outcome and quality. I also noticed they have lots of other itmes to customize in there like pens and stuff. go see them. even the pricing was competitive when I compared them to another place in town.