The tech bad mouthed the previous tech. Was on his phone most of the time. Didn't work much to my dishwasher just ordered parts. Said the sound my washer was making was normal for the age but it's not. Hope I don't get him again.

The worst customer service possible!

Purchased a tiller two months ago and it is falling apart. Management claims they can do NOTHING to refund my money!! Told me to call customer care 800 # where 2 of the 3 people could barely speak English! No help whatsoever. I am a long time Sears/Craftsmen fan who is realizing why this company is going under. So damn frustrated! My business is going elsewhere!

I was really disappointed because when I called I ask if there was anything I could look for because the whole stove did not work which made me think that it was the fuse or something like that. I told the person I had went down and tripped the fuse a couple of times but that did not work. If I had known to pull the stove out and check the plug in I could have saved close to $100 for the guy to pull the stove out and just tap the plug in and it worked.

Very Friendly, and knowledgeable Tech. Not only did he fix our dryer, he took a look at our washer and fixed it too.

Sears is working overtime to ensure that we never do business with them again. The repair technician would not listen to what we had to say regarding our oven. This was the fourth visit so far, and another appointment is scheduled next week.

Our maintenance on our refrig and washer and dryer got handled a head of schedule that day and greatly appreciate that it was done early and thoroughly. Bob was a great tech. Gave me some helpful hints on how to clean my stainless steel refrig as it has finger smudges on it and can not get it cleaned to my satisfaction

Scheduled my routine maintenance on my washer and dryer. A very complete and very thorough inspection and cleaning was done. Both technicians were very polite.

Dennis was outstanding and professional. He explained the problem and my options thoroughly when the repair was complete he made sure it worked. I was pleased with how quickly the repair was made after requesting service. I'll request Dennis for future repairs!