Mike was very personable and explained what he was doing; however, he did not follow through with what we paid for. We paid $225 for a "deep steam cleaning, hot water extraction."

(1) Our house was larger than what he expected and he charged more for that, which I agree with. However, later he mentioned that he was only supposed to be there for 3 hours, so he was not able to go much beyond that, even if it was what was required to adequately clean the carpets.

(2) After Mike's initial inspection, he did not indicate that he would not be able to remove some stains along the baseboards from the previous owners of the home. Afterwards he basically told us tough-luck, try using Resolve and scrubbing hard. He obviously knew this would likely be the case from his initial inspection of the home, but did not inform us of this.

(3) The carpet barely looked cleaner than before he cleaned them. We borrow a Bisell steam cleaner from a friend and that $150 cleaner pulled out so much more dirt from the floors. Mike indicated that any carpet cleaning service would leave floors dirty.

(4) Mike says he stands by his work but did not make any concessions for us being dissatisfied with his work. After talking to him on the phone, he actually got very ugly with me and was not willing to discuss how we could resolve this issue. Simply offering to come out to see why we were dissatisfied would have been a good first step. I recommended a partial refund, which greatly offended him.

I would not recommend Clean Homes NC for home carpet cleaning services. I would, however, recommend paying $50 for a Rug doctor and come cleaner or even purchasing a new carpet cleaner (one that you can keep after you have spent $225).