Myself and three friends went here for lunch. It took three times asking our waiter to finally get extra ranch dressing for my salad. Fifteen minutes later, I had my dressing. After all that trouble, on the check our waiter added 50 cents for the extra dressing (which I made an issue of at the register, and had that charge removed). That took real ... well, never mind. If I use THAT word my post will be deleted! At another of their locations my friend had an odd experience: He had lunch, and keep in mind the place was nearly empty, so it's not like they were short of tables or about to close; with that said, he stayed a bit longer after he ate to sit and do some paperwork while he had another cup of coffee. He was asked to leave since he was finished. I subsequently wrote to Shari's corporate office near Portland about our experiences, and never received any reply. We've never gone back, figuring they don't care and have a take-it-or-leave-it attitude about their customers.