Making an appointment was as easy as it gets. The staff was polite over the phone, helped me figure out my insurance information, and even verified that they are in network and a preferred provider for my insurance. The selection of frames is great, and the personalized styling service is a huge perk for someone like me with no fashion sense. Don't be afraid to ask for an opinion or for some help choosing frames - they are professionals and experts who are there to help make you look good.