This was my first time taking my comforter to the cleaners. I wanted it dry cleaned because I did not want it to fade. When I picked up my comforter I immediately noticed it was faded. I got home spread it out and noticed there was splotches all over it, there was a foul odor, and most importantly a rip. This comforter has never been washed and certainly wasnt ripped. I cant believe these people destroyed my comforter and acted like nothing happen. I loved this comforter!!! Now it stinks so bad I cant even use it. I can't wash it b/c my washer is too small. I LOATHE Custom Cleaners and b/c of them I will never trust another dry cleaners.