This is not the "original" North Austin Animal Hospital. It was sold a few years back to some large animal hospital mega-corporation based in Massachusetts. All the really great and caring vets that were once there are gone. I had a terrible experience there recently. The facility was filthy -- so much animal hair in the exam room, I was afraid to sit down. The vet, Dr. David Mouser, was very uncaring and did the worst annual exam on my dog. They did not even take his temperature, Worse they inappropriately medicated my dog with injections he did not need. The vet tech was so incompetent that she did not even bother to hold my dog for his exam or for his injections. The vet let the dog twist and pull out the needle, so he had to stick my dog twice causing him needless pain. Also, they provided very little information on care options. As a previous loyal client of this facility for over fifteen years, my advice to any pet owner is: IF YOU CARE ABOUT YOUR PET, STAY CLEAR OF NORTH AUSTIN ANIMAL HOSPITAL!