After inquiring about cleaning Ugg type boots, I brought in my daughter's Minnetonka Sheepskin Boots to have cleaned. The young lady working had no idea what to charge but said I'd get a call about the cost. The cost was $36; the boots new are $129.99 so I figured it was reasonable. After a weeks time I went to pick them up only to find the color was faded and many spots remained. I expressed my dissatisfaction and was encouraged to leave them for the Manager, James, to see. The clear bag containing the boots remained sealed and I agreed to leave them. I requested a phone call from James to discuss the boots . A few days later I called to follow-up and was told they were sent out again. We agreed that I would not pay an additional $36. After nearly 2 weeks, I went to pick them up. Spots remained as before but the boots appeared to be smooth; lacking the peach fuzz like finish. I expressed disappointment and decided to remove them from the bag to inspect. Upon removal, I found a small area where the finish was clearly scrubbed leaving small holes. Once again, I left them. I was instructed to call during morning hours to discuss them with James. He requested I come in after 3:00pm. While in the store, we discussed the poor condition of the boots and I requested a refund of my $36. He expressed concern not over my ruined boots but over having already paid his leather service. After some discussion and rather rude attitude, he offered me $18 saying this was taking too much of his time. I declined his offer and have decided to take my weekly dry-cleaning business across the street. He did not seem to understand that I hired him to do a service which in fact ruined the boots. His responsibility is to his customer regardless of how he goes about getting his services done. This $36 has cost him much more in future business, his reputation and a total loss of respect.