Metro movers (Patrick ) were hired to do a move. My couch was damaged, they promised to pay for the repair but kept putting it off. Then after two months of waiting and excuses, I was basically told that they would not pay for repair and to just deal with it. He basically challenged me to seek legal help. Would not hire this company again.

I presume this is the same Metro Movers who just helped me move a few months ago. Can't be sure because the Metro Movers I worked with apparently changes their phone number like I change shoes. They seemed great at first, professional and responsive over the phone. But come move day, while backing a moving van into my driveway, one of their staff damaged the side mirror on the contractor's truck. Metro Movers repeatedly promised him they would pay him, they did not. So I paid him, over $400. I got tired of calling Metro Movers for reimbursement - they were always saying of course I'll pay... but i"m not sure when, but of course I will.. blah blah... And the number change? Scary. That's how people like this survive in the business world, by selectively answering the phone. Within several months of our move, they changed their phone number. I was able to get the new one, but it could be changed again for all I know. My recommendation is STAY AWAY. They may have lower rates, but you get what you pay for, and in this case, cheaper is NOT better.