I sincerely wish there were a designation worse than Poor/Fair. I wish there were a “Horrifying” designation. I took my Persian cat to the groomer for the first time in his life of 9 years--I had always shaved him myself and he would always fight and kick—he has left more than a few scars on the people who would help me. I had a baby and hadn't had the time to shave my Persian for ~2 ½ months and decided to out the cash and just have him groomed professionally. I took him here and he returned to me with dirty ears, clipper burn and he acted very lethargic. I let him rest overnight but took him to work with me for observation the next day (I work with animals). While under observation he started breathing laboriously and then literally fell over dead. I called them to inform them of what happened: the person on the phone told me she was the owner, asked me how old the cat was and said she would speak to the groomer and ask if they had “noticed anything they thought was medically wrong.” I assured her there was NOTHING wrong with my cat when he was dropped off and that I would prefer she not contact me. She called me back anyway and said the groomer told her that the cat was fine but had a little redness on his skin, and that the groomer had the cage dryer on the “cool” setting. As a test I asked “Did he struggle or fight them at all?” She responded by saying “Oh no! He was perfectly behaved.” These heavy handed, irresponsible liars killed my beloved cat. The woman never even offered an apology. If you value your pets as part of your family: DO NOT TAKE THEM HERE!