I went in a half prior to them closing to get help changing the bulb to my back tail light. I purchased the bulb, lube, and window glass cleaner. The guy told me he can help depending on how hard the light is to get to. He told me I needed the tool to undo the bolt, I told him I had no tools with me, he replied well the shell gas station opens in the morning. So I go to the manager of the store to purchase a tool and tell him what just happened and he doesn't respond to me. I ask don't you help change bulbs he said yes we do, but we've been busy. So while I'm trying to undo the bolt with the tool I notice they have no customers and the first guy helping me comes to see if I was still outside. I returned all the items and told the store manager that was the rudest way to treat a customer and he doesn't say anything he just says we try our best and I replied then I would of had someone undoing the bolt for me. I wasted a half hour, drove 10 minutes just to fix the light, all for nothing.