Brought my 27 in mac in with a hard drive issue in March 2018. The glass front had to be removed to access it. After three weeks , I got the computer back.
Took it home and had the fan started to sound really loud. I unplugged the computer and waited for his store to open the next morning to report the issue . As I was getting ready to call, the glass front came off, dropped to the floor and broke. Called him told him what just happened, and he said the fan noise was a symptom of sensor telling the computer it was hot due to the glass separating from the body of my Mac.
He apologised and offered to take my hard drive out and put it on another computer to let me borrow. He said he needed a couple days to do this. This was the end of March, he "never got around " to it.
My Mac is a run of the mill mac, He ordered the wrong part and said he needed to return it , get his money back and he would look for the right glass front. That was the end of May. I had to take off work to go to his shop because when I called , no answer.That is unless i called from a different number. Then, no problem , but I wanted to show up in person to expedite the process.
Over the months of June and July I called , usually to leave a message unless I used a different number.
Now I am at the point where all phone calls are being recorded. Keep in mind , he never called me once all this time to tell me anything. Fast forward to the end of September. I called and was told he can't find the glass front for an ordinary run of the mill 27 inch MAC. I told him to send it to Apple or file a claim on his insurance. All he said is he would have to wait until 10/1 , a Monday to look into it, and he was gone this summer. Today is Nov. 11 2018. They aren't going to do anything about this . They have never contacted me. It's been me chasing them . This place has cost me over 400.00 for repair, loss of a 2000.00 MAC . Shameful. They shouldn't be in business.