Very poor customer service. I was totally ignored today by a young lady (staff member) behind the counters.. Also I asked for help finding something and the Older lady working on the floor was putting up merchandise. she was not helpful and was very rude when she answered my question about the Item I asked about. I decided to take my business next door to Pier one Imports and the vive there was totally different this young lady really helped and even checked on the computer for me. I won't be visiting Ann&hope anymore.