I dealt exclusively with Paul. I expected to bring my computer to him but he said he could come to me that same day (no extra charge). Paul was about 30 minutes late but he called twice to let me know he was running late. That was fine, he was squeezing me in on short notice. Paul was personable and professional. Just a nice guy, hard-working, and definitely knows what he's doing. He was thorough in explaining the problem and what he was doing. He had given me an estimate over the phone and stuck to it. He stressed that the new parts were warrantied and that I should not hesitate to call if I encountered further problems.My computer's running great. The part he put in is an upgrade from the original and the computer is noticeably quieter. The price was more than reasonable. I will definitely call Paul in the future and would heartily recommend him.You know how sometimes you meet someone and you can tell, immediately, that this is a person of integrity - honest and genuine? So it